If for any reason you're unhappy with any standard purchase, then under The Consumer Contracts Regulations you can return it to us unworn and in its original condition, for a refund or an exchange. You will need to notify us that you wish to return an item within 14 days, from the day after the date of receipt, as after this period of time we are not obliged by law to offer you an exchange or refund. We will then refund the cost of the item minus any delivery charges if applicable. All refunds and exchanges are at the discretion of the management, however this does not affect your statutory rights.

Please note for Credit and Debit Card purchases, we can ONLY process orders placed in the UK with UK Billing and Shipping addresses. Customers cannot order whilst overseas using credit or debit cards, they must order from within the UK. 

You may contact us via email to assist you with any queries you may have and you must also notify us that you wish to return an item using a durable form, such as email or recorded mail, within 14 days, of the day after the date of receipt, as after this period of time we are not obliged by law to offer you an exchange or refund. If you fail to contact us to arrange an exchange or refund outside of this period we will be unable to assist you.

If you would like to return an item you will need contact us first so that we can authorise the return and issue a returns number. All unwanted items must be returned as soon as possible after authorisation, with their original packaging and condition, unworn. Please note failure to adhere to the terms and conditions of our returns policy may result in the refusal of an item refund or exchange. Once you have been issued with a returns number, you should then write it clearly on the returns slip enclosed in your order and then send us the item back via recorded mail to the address below:

  • Uneak Boutique, 74 Whaggs Lane, Whickham, Newcastle, NE16 4PW.

If your item arrives damaged then please inform us immediately of any faults and we will assist you with either an exchange or refund using the same guidelines as detailed above.
Goods returned to us arriving damaged will not be credited. Goods returned to us but not received will also not be credited as all items remain the customers property until returned back and received by Uneak Boutique. We advise that all unwanted items are returned using a recorded method of posting for insurance purposes and to protect against loss. The delivery charge on the original order is not refunded. We recommend that when returning items you package them up carefully and label them clearly to prevent them from becoming lost or damaged in transit. Any items which are damaged in transit due to not being properly packaged as advised, will not be refunded or exchanged and returned to sender. We also advise you to use a recorded delivery service to return items which will insure your parcel should they go missing in the post. Please be aware that all products remain your responsibility and property until they have been safely returned to us.
Handmade to order or bespoke jewellery cannot be returned unless there is a defect in the item. Please be aware that it is our policy to photograph all handmade items and their packaging before dispatching. This is so that we have a record of their condition at the time of posting as we cannot be held responsible for any damage incurred after receipt.


Sterling Silver Jewellery Lifespan

It's always difficult to say how long the life of a piece of sterling silver jewellery will be. It depends on many things including how your jewellery is stored, how you care for your jewellery and how often you wear it (for more information on jewellery care please read our section on it) but most pieces which are worn regularly should at least have a good lifespan provided the items are cared for appropriately. If jewellery is cared for and stored correctly then it should have a long and happy life, however if you buy a piece of sterling silver jewellery and a fault occurs within the first 3 months of receipt, then please give us a call and we'll do our best to assist you. We are not obliged to offer refunds or exchanges on items after this period, however if the damage is proved to be caused by a manufacturing fault our suppliers may agree to exchange or repair the item. Each case is assessed individually and will depend on the nature of the fault and how often the item has been worn. Our suppliers have a dedicated department for assessing damage to jewellery and how a fault has occurred, so in some instances we may have to send an item off for inspection and await a verdict. For all handmade products we offer a free repair service within the first 6 months. A small handling charge and postage costs may apply after this time. Refunds will not be given on bespoke items which are made to order.

Fashion/Costume Jewellery Lifespan

Fashion/Costume Jewellery is generally trend and season based and made with simulated man made materials including glass, plastic and metal alloys. Although if cared for and stored properly it can last well, it won't usually stand test of time as Costume jewellery is not made to the same standards as fine jewellery including sterling silver and gold and has therefore a limited life span. This is reflected in lower price points of fashion jewellery compared with the price of fine jewellery pieces. Over time costume jewellery will fade and tarnish but if the correct care is taken your costume jewellery pieces can have a long and happy life. It is not however designed for heavy wear and everyday use, costume jewellery is for light wear and more for occasional use, therefore our costume jewellery policy reflects this. If a fault occurs within the first 30 days please contact us we will happily offer an exchange or refund. As with all of our products, if you receive an item which you are unhappy with you have 14 days to return your item for a full refund. This does not affect your statutory rights. Please contact us if you require any further information on our costume jewellery returns policy.

Damaged Parcels

Please contact us for more details. If when your parcel is delivered you feel it looks damaged in any way then please do not accept it. Once you have accepted your delivery we will deduce that your parcel arrived undamaged upon receipt. Again all we must stress that products remain your responsibility and property until they have been safely returned to us and received in their original condition. We cannot refund any items which show signs of wear, damage through transit or otherwise, or alterations of any type. Once we receive your returned item and it has been approved, your refund or new item will be processed within 48 hours. Please note refunds can take up to seven to ten days to appear on your credit or debit card statement.

Our Returns Policy Summary...

1. Please call or email us to obtain a returns code before returning any unwanted items.

2. Parcel up your item carefully and ensure that the item is securely packaged to avoid any damage in transit.

3. Mark your parcel clearly with the return address label and enter your return code on the returns slip also stating the reason for return.

4. Send your parcel back to us (we recommend you using a recorded mail service) and obtain a proof of postage receipt.

5. Again all we must stress that unwanted items remain your responsibility and property until they have been safely returned to us and received in their original unworn condition.

6. Items which appear to have been deliberately damaged will be sent to our suppliers for further examination. Any findings which deem that an item has been tampered with on purpose will be returned to the sender and not granted a refund or exchange.

7. Once received and accepted, we will process your return asap and within a maximum of 14 days. Refunds will appear on credit and debit card statements within 5 to 7 days.

Please note failure to adhere to the terms and conditions of our returns policy may result in the refusal of an item refund or exchange.

It's our aim that all of our customers are happy and satisfied with our service and that means offering a fair and just returns policy. If you receive something that isn't as you thought it would, be or a defect occurs through no fault of your own, then we can exchange or refund your item and do it all with as little inconvenience as possible. We want to be very clear and fair with our policies but at the same time make sure that we also protect our brand. There are a lot of loyal and honest customers out there but there are also a few that aren't so much and therefore we have to put measures in place to protect ourselves from timewasters or dishonest folks. I'm sure you understand that as a small family business we need to guard against fraud, dishonesty and other indiscretions in order to be able to offer our customers the highest possible standards of service and keep of lovely store in business! The top and bottom of it is, that we want all of our customers to hold us in the highest regard and come back time and time again and be assured that if you ever have a problem with any item you receive you can always pick up the phone or email. As far as we're concerned, provided our policies have been adhered to, then there's no problem that can't be solved and we're more than happy to help. That's what we're here for!