Questions about Our Products
I need more information about a product.
We always try to include as much information as possible about a product on our website. However, more detailed information can be obtained by emailing us or calling on 0191 4887799. Please remember to provide the name and code of the product you need more information on and we will aim to answer your query as quickly as possible.
I cannot find an item online.
Unfortunately, some items will be out of stock or be removed from the website altogether if discontinued. However, if you call us on 0191 4887799 we will be able to confirm the status of the product. Please be advised that we can't tell you the exact date of when an item will be back in stock, but we're happy to offer you an estimated delivery time and will notify you by email once the item is back in stock.
Questions about our Charms range
Are the glass charm beads sterling silver?
All of our beads are sterling silver, including our glass beads which have a sterling silver metal core. Most of the beads are stamped with the 925 hallmark, however, as they are under the standard hallmarking sterling silver weight, they are not legally required to be hallmarked.
Are the charm beads compatible with Pandora and other branded charm beads?
From our experience we have found that our beads are compatible with a number of brands such as Pandora and Troll. However, we have experienced less of a success rate regarding compatibility with Lovelinks (Lovelinks have several snake bracelets in a range of styles and sizes).
Are the charm beads threaded as Pandora charms are?
Pandora beads have an internal thread and screw onto charm bracelets. They then sit stationary on the bracelet. Our charm beads are not threaded as the Pandora beads are. They have a smooth silver core and therefore will move freely until the bracelet is complete.
Are the charm beads the same size as Pandora?
The internal hole on both the glass and silver charm beads are slightly bigger than Pandora beads and will therefore still fit onto a Pandora bracelet.
What is the difference between the plain snake bracelet and the snake bracelet with bars?
The snake bracelet with bars is to be used with 'clip on' charms. For example, if you were starting with just 2 or 3 beads you would slide them over the bars into the middle of the bracelet. Then you would place 2 'clip beads' over the two bars. These clips will hold in place and stop the beads from moving around the bracelet! Although we do not currently supply 'clip on' charm beads, it is something we are working towards stocking in the future. Most companies will supply these 'clip on' beads.
*Please note that Rubber Stoppers are not compatible with this bracelet as they do not fit over the bars.
Questions about your order
Can I change my order?
Once your order has been confirmed, it is only possible to change it prior to despatch.
Can I cancel my order?
Once your order has been confirmed, it is only possible to cancel it prior to despatch.
Can I gift-wrap my Order?
Yes you can! Each item you order from Uneak Boutique is sent to you in our complimentary, standard gift box at no extra charge. You can upgrade your packaging to a more swanky box, have it gift wrapped or add a card by visiting our Gift Wrap Service section.
How long will my order take?
We aim to deliver our Free Standard Delivery orders within 3-6 working days, but there may be a slightly longer delivery period during busy periods such as Christmas and Sale times. Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders, only an estimated delivery time. We don't currently offer a Next Working Day service but we do offer a Priority Delivery Service which takes 2 to 3 working days which carries a low cost of £4.50. Priority orders are shipped using Royal Mails Special delivery service and once dispatched arrive the following day before 1pm.
At busier times of the year, such as Christmas, we may remove our free postal service and only offer our priority service to ensure faster delivery during peak shopping times. Please note that all parcels require a signature upon delivery. You can track your Standard Delivery or Priority Delivery order directly from the Royal Mails website using the consignment number contained in your order dispatch email. If a delivery has been attempted and you have received a card from the courier, please contact the courier directly to arrange another delivery or to pick up the parcel from your local sorting office. You must arrange to collect your order within 7 days or the item will be returned to sender. We may charge you to resend the item.
I am not going to be in when you deliver my parcel. What will happen?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain the parcel. Alternatively, you may wish to provide an alternative delivery address at the time of order, for instance a work address. However, please try to be as detailed as possible with the address to ensure safe delivery of your parcel.
Questions about returns
How do I return an item?
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 working days of receipt. We will issue a refund on your item or if you prefer, will exchange the item for you. Please see our Returns Policy for more details.
The item I ordered is faulty.
If an item you have received appears to be faulty, please click here to contact us, quoting your order number, name, address and a contact telephone number. Please also provide details of the problem and we will aim to deal with your request as soon as possible.
I received the wrong item.
If the item you received is not what you originally ordered, please contact us as soon as possible and we will then advise on how to proceed with the return.
How long will it take to refund me?
All refunds are credited to the same card with which you made your original purchase. Once your refund has been processed please allow 3 to 7 working days for it to reach your account. This time frame is dictated by your card issuer and is outside of our control but we will process your refund immediately upon receipt of your return.
When will I receive my replacement?
As soon as we receive you returned item we will process your exchange order. It usually takes between 3 and 7 days for you to receive your exchanged or replacement item but we will keep you updated at all times.
Part of my order is missing.
If you have received you order and an item is missing, please contact us quoting your order number and the missing item and any information relating to the parcel your delivery came in and we will investigate the matter further.
Do I have to pay for return postage?
Due to keeping our postage costs low, we do not currently offer free postage on our returns policy. We strongly recommend you use royal mail special delivery service to return your item (s) to us as recorded delivery does not offer the same insurance on jewellery items. Please see our returns policy for more details.
Why have you not refunded the delivery charge?
If you have paid delivery charges and then wish to return an item, these costs are non-refundable.
You have refunded me the wrong amount.
It is very rare for refunds to be incorrect. However, if you feel that you have been refunded the wrong amount, please contact us with your order amount and we will be happy to assist you.
Can I contact you by phone?
Yes. Our office telephone line is 0191 4887799. Lines are open from 9.30am until 5.30pm Monday to Friday. We are closed Saturdays and Sundays. Should you need to contact us, leave a message on our office answer machine and we will be happy to assist you upon our return. Alternatively please email us with any queries you may have at firstname.lastname@example.org and we will respond to you asap.
Do you have a shop?
Unfortunately we do not have a shop. In order to keep our prices as competitive as possible and in order to offer the most comprehensive jewellery range to all our customers, the business is Internet and Mail Order only.