Delivery Policy

Delivery Information - Our Fast, Efficient Service! 

At Uneak we know how important it is for you to receive your order as soon possible so rest assured sending your shopping out asap is a top priority for us! Please note that for Credit and Debit Card Orders, we can only accept orders PLACED in the UK with UK Billing and shipping addresses.

Customers cannot place credit or debit card orders whilst overseas as our system will reject them.

We use couriers, Royal Mail 1st Class, Royal Mail Signed For Delivery and Royal Mail Special Delivery, to ensure your purchases arrive quickly and safely - Signed for and Special delivery options REQUIRE SIGNATURES. Orange Label Signed For Parcels must be signed for and may be left with a neighbour if you are not home. But Royal Mail Special Delivery items can only be signed for by the addressee. These cannot be left with a neighbour due to insurance reasons. 

Our standard orders take 4-6 Working days to reach you, but we'll always do our best to get them there a little quicker if we can but please allow upto 6 days. We aim to process all orders received before 2pm on the same day, orders received after 2pm will be processed the following working day. During busy periods like Christmas and other special occasions it may take a little longer due to lots of extra shoppers! Please note priority will always be given to our express and next day delivery orders as customers pay a premium for these services. 

It's simple really, if you need your order super quick, you'll need to select our express or next day shipping options. If you're happy to wait a little longer, then select our standard shipping service.

We use couriers, Royal Mail first class, Royal Mail Signed for Delivery and Royal Mail Special Delivery to ship to areas within the United Kingdom only, PLEASE NOTE both of these services require a signature. We make sure your purchases arrive quickly and safely using the best postage methods available. Our standard orders take approximately 4-6 WORKING days to reach you and we'll always do our best to get them there a little quicker if we can, however please allow up to 6 days when using our Free Delivery service.

Please be aware we can't control when postal companies go on strike and affect customer's delivery times, so in the event of these situations we ask for your patience. Once our orders are posted, their arrival is out of our control so please understand this, but we will do all we can to assist you with any queries. If you're order is URGENT and you need it quickly please select our EXPRESS or NEXT DAY delivery service which are the fastest and most efficient ways to receive your purchase. 

Please be aware that all of our orders are delivered by either Royal Mail or a Courier Service and therefore require a signature. If your item is delivered and you're unable to take receipt of your parcel because you're not home, this is not our fault and refunds will not be issued on this basis. We may also charge a postage cost to return an item to you which is not collected at the post office and returned to us. Items sent back to the depot usually MUST be collected within a week but please contact your post office for more details.

All orders are shipped to the delivery address listed at the time of purchase. This cannot be changed unless we are notified via email within a few hours from the time of the initial order. In certain cases and at our discretion, we will be unable to change the delivery address other than the delivery address detailed on the customer order at the time of purchase, this is due to the limitations of insurance set by some Credit/debit card companies as well as paypal.

Bespoke jewellery, as well as limited edition handmade jewellery, will take around 7-14 working days to reach customers as these items are made to order. We'll keep you updated throughout the design process and aim to get your bespoke purchases delivered to you within this time frame. Due to the time and cost of materials involved, we do not offer refunds on bespoke or limited edition jewellery items as they are made to order. Any faulted items are repaired free of charge within a 12 month period. We will also cover the cost of postage for any faulted handmade items. 

At certain times of the year, particularly Christmas and other seasonal times, we may remove any free delivery options and only offer an express or next day shipping to ensure all of our orders arrive quickly and efficiently through Royal Mail Special Delivery. This will ensure that we can send all items out using one of the fastest and safest delivery methods available from Royal Mail - Special Delivery or alternatively we will use a courier service.  We will only normally apply these delivery charges during the last few weeks of Christmas trading. During certain periods including summer holidays, when we operate on a skeleton staff, we may remove our express and next day delivery options so that only our 4 to 6 day standard delivery is available. 

Our standard delivery, express and next day delivery service include handling, and packaging, as well as postage costs.

For any missing orders please contact us immediately so we can resolve any issues you may experience. Contact us via email and we will endeavour to try and track down your missing parcel and if we can't, we can either give you a full refund or an exchange. PLEASE NOTE Parcels need to be missing for at least 2 WEEKS before we can either refund or exchange items. This is due to Royal Mail's terms and conditions.

 

So for general delivery what's it cost and long will it take?

• Standard Delivery (4-6 Working Days) on all orders £2.49 free over £20
• Express Delivery 2-3 WORKING days £3.95 Via Royal Mail Signed for 
• Next Day Delivery - Mon to Thurs on orders placed before 2pm at £6.99 - Via Royal Mail Special Delivery (please note this service is guaranteed Mon to Thurs. Depending on your area most parcels will arrive Saturday but this is not guaranteed) therefore orders placed on a Friday may arrive Saturday/Monday.

PLEASE NOTE Our parcels require a signature so you will need to be home to receive your order. The Royal Mail will not leave Special Delivery parcels with a neighbour as they require a signature from the addressee ONLY. They may leave signed for parcels with a neighbour.

 When Orders Go Missing

From time to time, and through no fault of our own, sometimes things just go missing but don't panic we're here to help and sort out any delivery issues you may experience. Give us a call and we'll try and track down your missing parcel and if we can't, we can either give you a full refund or replace your item. We never want you to get frustrated or unhappy so call us as soon as you think your parcel has gone missing and we'll do our best to assist you.

Please note that parcels need to be missing for at least 2 WEEKS before we can either refund or exchange items. This is to ensure that items are definitely missing and not just delayed in the postal system. This is also due to Royal Mail's terms and conditions.

If you require any further information, please contact us via email or through our social media channels.